AGPR Islamabad Online Services | Comprehensive Guide 2026

AGPR services are being enhanced through digitisation initiatives. AGPR (Accountant General Pakistan Revenues) head office is in Islamabad. It processes salaries, pensions, GPF, HBA loans, and vendor bills for all federal government employees across Pakistan. Based on information published on agpr.gov.pk, AGPR receives financial data from DAOs, PAOs, Federal Treasuries, SBP, and NBP, then reports Consolidated Monthly Accounts to the Finance Division and Annual Accounts to the Auditor General of Pakistan.

As a federal government employee, if you are stuck in any financial situation, e.g., your salary is stopped, some bill is stuck, or your pension is not being released despite waiting for many days, AGPR Islamabad or the zonal offices of AGPR will be the right place to get assistance. In this guide, you will get details on the process of getting services and assistance from the AGPR to get your issue fixed without visiting the AGPR head office or the zonal offices.

What Is AGPR Islamabad?

AGPR Islamabad is the custodian of all the financial payouts to the federal government departments and their employees. Every salary, pension, and vendor bill is processed through the AGPR system before release.

The Controller General of Accounts (CGA) sits at the top and sets the policies. AGPR Islamabad does the actual day-to-day payment work at the federal level. Every province also has its own AGPR sub-office that handles federal transactions in that region under the same CGA framework. This makes AGPR one of the most important institutions in Pakistan’s public financial management system.

What about PIFRA, SEHAL, FABS, and AGPR?

PIFRA, FABS, and AGPR are quite interlinked.

• PIFRA was a government reform project that modernised Pakistan’s entire accounting system
• SEHAL is a digital system within the CGA office to facilitate online submission of bills into the AGPR SAP system
• FABS is the SAP-based software PIFRA produced, which now runs all government payroll
• AGPR is the office that operates FABS for federal employees on the ground

The FABS Directorate physically sits inside the AGPR Complex at G-8/4, Islamabad. So when you track a bill or check a salary slip online, you are using FABS through AGPR.

AGPR Islamabad Office Address and Contact Details

You can physically visit the AGPR office at the desired section. To contact on UAN, you need to ask to get you connected with the desired section.

Head Office Contacts

Detail	Information
Address	AGPR Complex, G-8/4, Islamabad
Phone (Admin)	051-9260110
UAN / Complaints	051-111-002-477
General Email	[email protected]
Pension Queries	[email protected]
Pension Phone	051-9107021
Fund and Pension Section	051-9260304

Important Tip: Always use [email protected] for pension questions rather than the general email. That inbox goes straight to the pension team, and the response is noticeably faster.

AGPR Sub-Offices Across Pakistan

The following are the most recent and verified official contact details from the AGPR web portal:

Sub-Office	Address	Phone	Fax	Email
Karachi	Block 11, Gulshan-e-Iqbal, University Road, Karachi	021-99244032	021-99244038	[email protected]
Lahore	8th Floor, A.G Office Complex, I-Turner Road, Lahore	042-99210177, 99212850, 99210152	—	[email protected]
Peshawar	3rd Floor, AG Office Complex, 10 Fort Road, Peshawar	091-9211278	091-9211301	[email protected]
Quetta	Pakistan Audit and Accounts Complex, Zargoon Road, Near Imdad Chowk, Quetta	081-9203416 to 9203419	081-9203420	[email protected]
Gilgit	Konodas, Gilgit	05811-922521	05811-920440	[email protected]

Common Mistake: A lot of people call the Islamabad head office about a pension case that was actually handled by a sub-office in Karachi, Lahore, Peshawar, Quetta, or Gilgit. Your file lives with the sub-office that issued your original PPO. Always start there.

AGPR Services and Role

AGPR Islamabad is the custodian of all the financial and revenue matters for all the federal government departments. It is also responsible for the financial management of the employees, including Salary Slips, Pension, House Building Loans, budget reporting, and other financial services. The following are some of the salient services provided by AGPR, which are directly related to the government employees:

Pay Slips and Salary Processing

AGPR has launched an online digital system through FABS with the SAP payroll system for processing the salaries of the government employees. Salaries for all federal government employees are processed through the FABS and SAP payroll system. At the departmental level, the DDO submits the bill to the SEHAL system, which is interlinked with the AGPR SAP system. After your salary is cleared from the online system, it is directly credited to your registered bank account.

If your first salary has not arrived, check with your DDO before assuming something went wrong. Your record must be fully active in SAP first. That step is easy to miss, and it holds up everything.

Pension Processing

Pension at AGPR works in two stages. The first starts automatically after retirement. The second is the permanent monthly payment through DCS.

Anticipatory Pension begins from the month after superannuation at roughly 65% of the last drawn salary. No documents are needed upfront in most cases, and the payment goes into the same account where the salary was received, for up to one year, while the full case is finalised.

Direct Credit System (DCS) is the permanent arrangement. Every gazetted officer from BPS-17 to BPS-22 must convert. Once set up, the pension is credited to a dedicated bank account every month with no visits and no paperwork needed.

What are the steps to convert your pension to the Direct Credit System (DCS)?

1. Collect the Disbursement Portion from your National Bank of Pakistan branch
2. Open a pension-specific account at any scheduled bank
3. Download and fill out the form named “Option for direct credit of pension.”
4. Have the DCS Option Form attested by that bank
5. Prepare an Indemnity Bond on rupees 20 (or higher, depending on department) stamp paper, attested by a notary public.
6. Have the CNIC copy, the original pension payment order (PPO), and the pension book ready.
7. All documents need to be submitted to the AGPR/MCA/relevant accounts office that issued your PPO.
8. A life certificate needs to be submitted to your bank twice a year, in March and October.

Note: If you fail to provide a life certificate or biometric verification or do not draw pension for consecutive six months, the pension account shall become dormant.

Advice:
1- For queries on pension: Call at 051-9107021 or email to [email protected].
2- Calculate your pension: Estimate using the AGPR pension calculator

GP Fund

GPF (General Provident Fund) is a mandatory deduction from your own monthly salary, which is held by AGPR. At the end of your service, this GPF is returned to you with full profit and interest. Although it comes with a pension on retirement, you can also claim it separately from the pension.

GPF and pension are two completely separate processes. Submitting pension papers does not automatically trigger the GPF withdrawal. Many employees miss this and end up waiting months for a payment that was never requested.

AGPR manages three things under GPF:

• Balance enquiries for active employees
• Final payments on retirement or death
• Partial withdrawals for medical, education, or construction needs

If retirement is coming up, start both GPF and pension at the same time. GPF queries go to the Fund and Pension Section at 051-9260304.

HBA — House Building Advance

HBA is a government loan for federal employees who want to buy or build a home. Your DDO confirms eligibility first, and then AGPR takes it from there.

The following documents are required to apply for HBA:

• Application form signed by you as the applicant and duly attested by your DDO
• Copies of property documents attested by a notary public.
• In case of house purchase, an agreement deed with the current property owner
• Attested copies of the seller’s property ownership documents
• Attested copies of the latest pay slip and a valid CNIC

NOTE: HBA can be applied either in general or in the priority category, depending on your case.

Budget Execution and Reporting

DDOs get live access to their department’s full budget and spending through AGPR’s SAP system, without having to request reports separately.

The system covers Budget and Expenditure Detail, vendor payment tracking through DDO Enquiry, and the PSDP Dashboard for development spending. For a full walkthrough of these tools, visit the DDO BER page.

Accessing AGPR Services Online

Most things people go to the AGPR office for can actually be done in a few minutes from a phone. Bill tracking, vendor checks, and salary slip registration are all available online.

The agpr.gov.pk portal gives you access to everything you need without stepping into any office:

• Bill status tracking using your token number
• Bill summary overview for submitted bills
• Vendor IBAN registration check
• DDO payment status updates
• Email registration for automatic monthly pay slip and pension slip delivery

As verified from the official AGPR website, the bill tracking system refreshes every two hours, so the status you see is always current.

Common Mistake: People drive to the AGPR office just to ask if their bill has been approved. That same answer is available online in under two minutes using just the token number. Check your AGPR bill status online before going anywhere.

Common Problems and their Solution

Most delays people blame on AGPR are actually happening somewhere else. Knowing where to look saves a lot of wasted time.

• Pension is delayed. In most cases, the problem is at the department level, not AGPR. An incomplete or late submission by the Pension Sanctioning Authority is the most common cause. Get the full case submitted well before your retirement date.
• GPF and pension are treated as the same thing. They are completely separate. Both need to be started independently. Every week, someone loses months of GPF simply by assuming the pension process carries it along automatically.
• The DCS conversion was done too late. Start this at least three to six months before retirement. Leaving it to the final weeks almost always creates a gap in your very first pension payment.
• The bill has been approved, but the vendor has still not been paid. The most likely reason is that the payment cannot be processed because the vendor’s IBAN is not registered in the SAP system. A bill can be fully approved and still not move forward if the IBAN is missing. Check the vendor IBAN status on AGPR before escalating the issue anywhere.

Frequently Asked Questions (FAQs)

Before You Go

AGPR Islamabad touches every important financial moment in a government employee’s career, from the very first salary to the final GPF payment years after retirement. Once you understand which part of AGPR handles what, the system becomes a lot less stressful to deal with.

If retirement is approaching, start the DCS conversion and GPF withdrawal together rather than waiting for one to finish before starting the other. If you are a DDO or vendor chasing a delayed payment, check the status online first. The answer is usually there within minutes. For bill tracking, pension estimates, and DDO tools, each has its own dedicated guide on this site. Start with whichever one matches your situation today.